A common problem is when school needs information, another email comes to the party! Email will contain a link, link will contain a form, you might need to login (remember password?), then fill redundant info such as children names, ages, classes, etc. and plus then fill the form itself. That is a tough thing for a busy parent!

In our world, "show me pending forms for Ana" will bring up any pending forms to fill. Will also work as "Fill form number 152".

School could also push a form, so you get a WhatsApp to which you will just text and reply, or click a few buttons. Even if many questions, answering will be smooth and enjoyable!